Kevin Casper
15 years of optimizing the customer experience
What I Do
Community Management
Speaking to the audience in their language and in their space, so they can feel comfortable enough to come back with deep, insightful product feedback and wedding invitations.
Marketing Operations
Leading an organizational effort to get its US, Europe, Russia, and Brazil offices coordinating on social customer care and reducing response time by 98% – under budget!
Project Management
Avoiding scope creep, setting the checkpoints, and handling the roadblocks for hackathons, influencer programs, and 200+ brand social listening automation.
Event Strategies
Taking an out of the box approach to rebuilding an organization’s entire event approach to cut show costs by 40%, build new partnerships, and boost key-performance results by 15%
Knowledge Management
Transforming the tribal knowledge your highest performers carry around in Slack, their head, and that one old wiki into an accessible, consistent, and occasionally automated format.
Advertising Excellence
Systemically supporting the prowess and creativity of your teams to bring out the best of paid social and targeted advertising results for your organization.
